Shipping policy

Order Processing

All orders are processed within 1–2 business days. Once processed, orders are handed over to the carrier and enter transit.

After an order has been placed, it can no longer be canceled or modified. This is a technical limitation of our fulfillment system.

The only available option after shipment is to wait for the order to be delivered and then initiate a return in accordance with our Return Policy.

Delivery Timeframes

Standard delivery time is up to 14 business days after order processing, depending on destination and carrier conditions. These timeframes are estimates and are clearly stated on our product pages at the time of purchase.

Delays caused by carriers, customs, weather, or other factors outside of our control do not qualify for refunds.

Incorrect or Incomplete Shipping Addresses

Customers are solely responsible for providing a complete and accurate shipping address at checkout. Address data is transmitted to our fulfillment system immediately after an order is placed and cannot be corrected once processing has begun.

If an order is delivered to the address provided by the customer and that address is incorrect, incomplete, or outdated:

  • The order is considered fulfilled in accordance with the customer's own delivery instructions
  • We are unable to recover, redirect, or intercept a package once it has been handed to the carrier
  • No refund, replacement, or credit will be issued
  • The only available option is to place a new order with the corrected address

If a package is refused, unclaimed, or returned to sender due to an incorrect or incomplete address:

  • We will contact the customer to confirm a corrected address
  • Reshipment is available at the customer's expense. The reshipping fee must be paid in full before the package is dispatched
  • The original shipping charge is non-refundable
  • Any address correction or return-to-sender fees charged to us by the carrier are the responsibility of the customer and are added to the reshipping cost
  • If the customer declines to pay the reshipping fee, or does not respond within 14 calendar days of our notification, the order is closed as abandoned. No refund, replacement, or credit will be issued and the item will not be reshipped

Delivery failures resulting from address information submitted by the customer do not constitute non-delivery and are not grounds for cancellation, refund, or chargeback.

Incorrect or Damaged Items

In rare cases, a warehouse or fulfillment error may result in an incorrect item being shipped.

If this occurs:

  • We will investigate the issue
  • If confirmed, we will ship a replacement item at no additional cost
  • Replacement shipments may be sent before the incorrect item is delivered or returned

Once a replacement has been shipped, the original order is considered resolved and in progress, and customers are required to wait for delivery of the replacement.

Color variation due to inventory availability is not considered a defect and is not eligible for refund or replacement.

Manufacturing & Product Origin

Lorastia is a brand and product concept, not a physical manufacturing facility.

Our products are manufactured in certified international facilities, including production partners in Asia, depending on the production batch.

All units are produced according to the same technical specifications, safety standards, and quality control procedures, regardless of the manufacturing location.

By placing an order on our website, customers acknowledge and agree that:

  • Products may be manufactured in different global facilities
  • Manufacturing location may vary between production batches
  • The functionality, specifications, and quality standards remain the same regardless of production origin

Manufacturing location alone does not constitute grounds for cancellation, refund, or chargeback.